Monday – Friday

9:00 AM – 5:00 PM PDT

📧 info@opulentgurlz.com

HOW TO RETURN

 

Thank you for shopping with OPULENT GURLZ! If your purchase does not meet your expectations, you have the option to request a return.

Please note – OPULENT GURLZ only offers store credit at this time.

We do not offer refunds.

Below are the conditions and steps to help you complete a return successfully.

CONDITIONS TO COMPLETE A RETURN

• All returns must be requested and approved within the established return period.
• Once your return is approved, we will email you an invoice with a discounted return shipping cost. After the invoice is paid, we’ll send your prepaid return label via email.
• Customers are responsible for the return shipping cost unless the item received was incorrect or defective.

 

• Items purchased from OPULENT GURLZ are eligible for store credit within 8 DAYS of delivery to the recipient.

 

• RETURNED ITEMS MUST be POST MARKED no later than 8 days from the date of delivery in order to be eligible for store credit.

 

• OPULENT GURLZ has the right to refuse the exchange of any merchandise that we determine does not adhere to our return requirements.

 

• All items must be received back in their original form. Items must be returned in new and unworn condition, with all original packaging, and our “Do not remove this ID Tag” ID Tag. Items cannot be worn, altered, damaged, must be free of any stains, odors, pet hairs, or noticeable smells including deodorant and perfume.

 

• All items returned that do not follow these conditions will be returned to the customer at the completion of a reshipment fee.

 

• Once this fee is completed, the denied returned item will be shipped back to the customer.

 

• OPULENT GURLZ is not able to accept exchanges on promo sale items, marked down items, swimwear/bodysuits, white/nude colored items, loungewear, t-shirts, leggings, or accessories.

 

• Please fill out our RETURN FORM LOCATED ON OUR SITE!

 

• Please DO NOT return any merchandise to: Our location without filling out the form on our site and receiving confirmation. Once approved by a sales representative, we will provide you with a return address to send your return to. Any packages returned to our location without notice or approval will be refused. Please note that the customer is responsible for any and all return shipping costs. Please be sure to include your order number.

 

TOPS AND DRESSES

Please be careful of makeup or deodorant rubbing off on the garment. It will not be accepted.

 

RETURNS RECEIVED

We will send you an email when your return package is delivered back to our location. Please note, returns do take us 3-10 business days to process upon reaching our location . Once your return is processed and your credit is issued, you will receive a confirmation email.
Items sent for return that are NOT eligible for store credit will be shipped back to the customer once a reshipment fee has been completed and processed.

 

DAMAGED ITEMS

All items are thoroughly inspected before leaving our location. Our company will not send customers any damaged items.

We are NOT responsible for orders that are lost in the mail, incorrectly supplied addresses, or unclaimed/refused packages. You may track your package using the supplied tracking number in your shipment confirmation email.

All custom orders/made to order items are NON-Refundable/NON- Exchangeable