CUSTOMER CARE HOURS:
MON-FRI 9AM - 5PM CST
info@opulentgurlz

NO CANCELLATIONS  |  NO REFUNDS  | EXCHANGES ONLY|  STORE CREDIT ONLY  |  THERE WILL BE NO EXCEPTIONS!

No changes will be made once an order has been placed. Once an order is placed, we will NOT be able to honor CANCELLATIONS/REFUNDS. STORE CREDIT ONLY. NO EXCEPTIONS!

 

RETURNS

 

• Customers are responsible for the cost of shipping for any returns unless the order was filled in error or defective.

 

• Items purchased from OPULENT GURLZ are eligible for store credit within 14 DAYS of delivery to the recipient.

 

• RETURNED ITEMS MUST be POST MARKED no later than 14 days from the date of delivery in order to be eligible for store credit.

 

• OPULENT GURLZ has the right to refuse the exchange of any merchandise that we determine does not adhere to our return requirements.

 

• All items must be received back in their original form. Items must be returned in new and unworn condition, with all original packaging, and our “Do not remove this ID Tag” ID Tag. Items cannot be worn, altered, damaged, must be free of any stains, odors, pet hairs, or noticeable smells including deodorant and perfume.

 

• All items returned that do not follow these conditions will be returned to the customer at the completion of a reshipment fee.

 

• Once this fee is completed, the denied returned item will be shipped back to the customer.

 

• OPULENT GURLZ is not able to accept exchanges on promo sale items, marked down items, swimwear/bodysuits, white/nude colored items, loungewear, t-shirts, leggings, or accessories.

 

• Please fill out our RETURN FORM LOCATED ON OUR SITE!

 

• Please DO NOT return any merchandise to: Our location without filling out the form on our site and receiving confirmation. Once approved by a sales representative, we will provide you with a return address to send your return to. Any packages returned to our location without notice or approval will be refused. Please note that the customer is responsible for any and all return shipping costs. Please be sure to include your order number.

 

TOPS AND DRESSES

Please be careful of makeup or deodorant rubbing off on the garment. It will not be accepted.

 

RETURNS RECEIVED

We will send you an email when your return package is delivered back to our location. Please note, returns do take us 3-10 business days to process upon reaching our location . Once your return is processed and your credit is issued, you will receive a confirmation email.
Items sent for return that are NOT eligible for store credit will be shipped back to the customer once a reshipment fee has been completed and processed.

 

DAMAGED ITEMS

All items are thoroughly inspected before leaving our location. Our company will not send customers any damaged items.

We are NOT responsible for orders that are lost in the mail, incorrectly supplied addresses, or unclaimed/refused packages. You may track your package using the supplied tracking number in your shipment confirmation email.

All custom orders/made to order items are NON-Refundable/NON- Exchangeable